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For example, if Amazon order status cannot be automatically updated to Shipped for some reason, try doing it manually. Go to the Orders grid and submit the Mark Order(s) as Shipped action from the mass or individual actions menu:
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Or click the Mark as Shipped button on top of the individual order page.
Sometimes, you may need to resend the shipping information to Amazon, for example, because the tracking number has been changed. To do that, submit the appropriate action from the mass actions menu:
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Check out a detailed article on how to submit several tracking numbers per one order to Amazon. |
Setting up Shipping Carrier names
When submitting tracking information to Amazon, M2E Pro takes the carrier title from Carrier Code configurations in Magento. Find them under the following path:
Mage_Shipping_Model_Carrier_Abstract
getConfigData('title')
To change the carrier title submitted to Amazon order, you need to modify the value provided in getConfigData('title').
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The carrier title sent to Amazon should correspond to shipping carrier format regulations. Otherwise, Amazon will return an error and the tracking details will not be updated. |
To confirm a shipment, Amazon requires sellers to provide a value for the carrier code and the carrier name.
M2E Pro checks the validity of the carrier code indicated in Magento shipment – whether it is on the list of shipping carriers approved by Amazon. If yes, this value will be submitted to Amazon as Carrier Code. The carrier name is taken from the Title field of the Shipping and Tracking Informationsection of the Magento Shipment.
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In case the order is dispatched via an unlisted shipping carrier, M2E Pro will submit the Carrier Code value as Other. The carrier title from the Magento Shipment will be used as the Carrier Name. |
A Magento Shipment may contain only a tracking number, neither the carrier name nor the title. In this case, the Carrier Code will be displayed as Other on Amazon, and the Carrier Name as Custom.
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Providing a valid tracking ID is also essential. Check out this brief guide on how to solve issues with the incorrect tracking details sent to Amazon. |
Managing shipments on Amazon
When the shipping and tracking data becomes available on Amazon, M2E Pro imports it and triggers Magento to create a Shipment for the corresponding order automatically. In case of the successful shipment creation, the order status in Magento will be updated to Complete (aka Shipped).
If you manage your shipments directly on Amazon or use a third-party tool, it is recommended to keep the Magento Shipment Creation option enabled. Find it under the Invoices & Shipments tab in your Account settings (Amazon > Configuration > Accounts):
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This way, once M2E Pro receives shipping and tracking information from Amazon, it will be submitted to Magento order. Then a Magento Shipment will be created automatically, without any manual actions required.