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The rest of the shipping data, such as carrier name, tracking number, etc. is usually updated either via Magento or directly on Amazon. In both cases, the primary task of M2E Pro is to get ahold of these updates and synchronize the relevant order details between Amazon and Magento.
Managing shipments in Magento
As a rule, when the order is paid, invoiced, and ready to be dispatched, a Shipment is created in Magento. The Magento order status will be marked as Complete accordingly.
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If you are using an external tool to supply shipping or tracking data for the Magento order, make sure that your tool is subscribed to the following Magento events:
Otherwise, M2E Pro will not be able to detect shipment changes in Magento and pass them on to the Channel order in a proper way. |
Configuring shipping methods
When managing shipments via Magento, you should check that M2E Pro Shipping is enabled in the list of shipping methods for the Store View where an order is being imported.
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M2E Pro allows you to set up Amazon Shipping Services for Unshipped orders. Find more details here. |
Updating shipping information manually
The process of updating shipping and tracking information on Amazon via M2E Pro is fully automated. But in case you face issues with automatic updates, you can rely on manual actions as well.
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Check out a detailed article on how to submit several tracking numbers per one order to Amazon. |
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In some cases, Amazon orders may be updated as Shipped regardless of whether tracking details are provided. To regulate whether Amazon orders without the tracking info should be marked as Shipped, set up a corresponding option in the Shipping information section under Amazon > Configuration > Accounts > Orders. |
Setting up Shipping
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Carriers
When submitting tracking information to Amazon, M2E Pro takes the carrier title from Carrier Code configurations in Magento. Find them under the following path:
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To confirm a shipment, Amazon requires sellers to provide a value for the carrier code and the carrier nameshipping service.
M2E Pro checks the validity of the carrier code indicated in Magento shipment – whether it is on the list of shipping carriers approved by Amazon. If yes, this value will be submitted to Amazon as Carrier Code. The carrier name shipping service is taken from the Title field of the Shipping and Tracking Informationsection of the Magento Shipment.
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In case the order is dispatched via an unlisted shipping carrier, M2E Pro will submit the Carrier Code value as Other. The carrier title from the Magento Shipment will be used as the Carrier Nameshipping service. |
A Magento Shipment may contain only a tracking number, neither the carrier name shipping service nor the title. In this case, the Carrier Code will be displayed as Other on Amazon, and the Carrier Name shipping service as Custom.
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Providing a valid tracking ID is also essential. Check out this brief guide on how to solve issues with the incorrect tracking details sent to Amazon. |
Managing shipments on Amazon
When the shipping and tracking data becomes available on Amazon, M2E Pro imports it and triggers Magento to create a Shipment for the corresponding order automatically. In case of the a successful shipment creation, the order status in Magento will be updated to Complete (aka Shipped).
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