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The rest of the shipping data, such as carrier name, tracking number, etc. is usually updated either via Magento or directly on Amazon. In both cases, the primary task of M2E Pro is to get ahold of these updates and synchronize the relevant order details between Amazon and Magento.
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In some cases, Amazon orders may be updated as Shipped regardless of whether tracking details are provided. To regulate whether Amazon orders without the tracking info should be marked as Shipped, set up a corresponding option in the Shipping information section under Amazon Integration > Configuration > Accounts > Orders. |
Setting up Shipping
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Carriers
When submitting tracking information to Amazon, M2E Pro takes the carrier title from Carrier Code configurations in Magento. Find them under the following path:
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To confirm a shipment, Amazon requires sellers to provide a value for the carrier code and the carrier nameshipping service.
M2E Pro checks the validity of the carrier code indicated in Magento shipment – whether it is on the list of shipping carriers approved by Amazon. If yes, this value will be submitted to Amazon as Carrier Code. The carrier name shipping service is taken from the Title field of the Shipping and Tracking Informationsection of the Magento Shipment.
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In case the order is dispatched via an unlisted shipping carrier, M2E Pro will submit the Carrier Code value as Other. The carrier title from the Magento Shipment will be used as the Carrier Nameshipping services. |
A Magento Shipment may contain only a tracking number, neither the carrier name shipping service nor the title. In this case, the Carrier Code will be displayed as Other on Amazon, and the Carrier Name shipping service as Custom.
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Providing a valid tracking ID is also essential. Check out this brief guide on how to solve issues with the incorrect tracking details sent to Amazon. |
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When the shipping and tracking data becomes available on Amazon, M2E Pro imports it and triggers Magento to create a Shipment for the corresponding order automatically. In case of the a successful shipment creation, the order status in Magento will be updated to Complete (aka Shipped).
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