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To refund Unshipped order partially, firstly create a shipment for items you plan to deliver and then create the Credit Memo for the remaining products. | ||
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If a buyer requested cancellation for an Unshipped order, you will see this information displayed in the Status column of the Orders grid:
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You can refund such orders by creating a Credit Memo in Magento. The order will be cancelled both in M2E Pro and on Amazon, with the reason indicated as Buyer Canceled.
For Shipped Amazon orders, you can choose to issue a full or partial refund. The payment will be returned only for the products you indicate in the Credit Memo.
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