If you have 100+ transactions per year and a late shipment rate of 5% or below, you are eligible to participate in the eBay Guaranteed Delivery program. You can benefit from greater Item visibility as eBay buyers are able to filter out the listings by a guaranteed delivery option.
All qualified sellers have two options to offer Guaranteed Delivery:
handling time option;
door-to-door option.
A short overview of each of them can be found below.
There are several qualifiers you should be compliant with to get an eBay Guaranteed Delivery label on your Items:
1. Guarantee the same-day or 1-day handling time.
Specify the required handling timeframes under eBay > Configuration > Policies > Shipping Policy > Domestic Shipping:
2. Define the same-day handling cutoffs.
3. Ship using eligible carrier services for the handling time guarantee.
4. Add postal code to Item location. You can do it under eBay > Configuration > Policies > Shipping Policy > Location:
The Guaranteed Delivery program will be activated for the eligible Items automatically. eBay will handle the customers' claims of late delivery as long as the seller meets the handling-time commitments.
Performance requirements for sellers offering Handling time option are next:
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If you have multi-location warehouses, you may opt into the Door-to-door guarantee. In this case, you are responsible for an Item delivery by a guaranteed date, as well as for refunds and return labels if an Item arrives late. eBay accompanies the customers' service.
To opt into the Door-to-door guarantee, please navigate to Account Settings > Site Preferences > eBay Guaranteed Delivery Setting in your eBay seller account. Click Show, then Edit. In the opened pop-up, click Learn More, select the Door-To-Door Guarantee option, and click Count Me In. |
There are several qualifiers you should be compliant with to get an eBay Guaranteed Delivery label on your Items:
1. Use eBay Shipping Rate Tables for all Guaranteed Delivery Items.
2. Ship using the eligible carriers for the door-to-door guarantee.
Once all requirements are met, the Guaranteed Delivery program will be activated for Items automatically.
Performance requirements for sellers offering the Door-to-door option are next:
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