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changes.mady.by.user Former user

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changes.mady.by.user Alina Arhipova (Unlicensed)

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M2E allows you to receive feedback and respond to it manually or automatically. Feedback list can be found by navigating to eBay > Configuration > Account > Feedback.

Seller Responses

Panel

You can choose if you want to respond to all receiving feedback or for positive only and how you would like the system to send response messages: randomly or in a cycle.

Auto Response – allows choosing different modes of sending feedback, or disables it at all.

  • Cycle Mode – the system sends response templates in a cycle.
  • Random Mode – the system randomly chooses one of response template and sends it out.

Send to – choose if you want to respond to all feedback or positive only:

  • All – auto-responses will be sent to all buyers' feedback.
  • Positive – auto-responses will be only sent to positive buyers' feedback.
Info

Auto response feature only works for feedback not older than 5 days.

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