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Unpaid eBay orders are displayed as Pending in the M2E Pro order grid (eBay > Sales). You can cancel a Pending eBay order by clicking Cancel in the corresponding Magento order. M2E Pro will submit the information about cancellation to eBay and sync the order status accordingly.
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Please remember that eBay allows canceling orders up to 30 days after a sale, even if your buyer has already made a payment. |
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Paid eBay orders are displayed as Shipped or Unshipped in the M2E Pro order grid (eBay > Sales). You can issue a full refund for such orders by creating a Credit Memo in the related Magento order. The order will be canceled and the status update will be submitted to Channel.
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eBay order will be refunded in full regardless of the number of items specified in the Credit Memo. |
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