Important: This is a legacy version of the documentation. Please visit the current documentation page.
Sales and Orders
M2E Pro provides full order management: automatic order import, tracking number synchronization, order cancelation or refund, and order status updates.
The primary task of M2E Pro is to maintain constant order synchronization. Once a customer places an Order, it will be imported to the Module.
All imported eBay Orders can be found under eBay Integration > Sales > Orders. The order overview page shows the information about a buyer, purchased items, the total paid amount, current order status, eBay Order ID, and an ID of the corresponding Magento Order.
You can access order settings directly from the Orders grid. For that, click on the Order Settings button on top of the grid.
If you have several eBay accounts connected, select the needed one from the drop-down menu. This will open a new window where you can manage and customize your order settings.
Filters are available to show orders for a specific eBay Marketplace or eBay Account only. You can also filter to Show eBay Orders without Magento orders. Using this option, you can see which eBay orders need further action from you:
M2E Pro can redirect you to the corresponding Magento Product if you click on the item's SKU in the Orders grid. This is possible only if the ordered item is linked to a Magento Product.
Only the Orders placed past the date you linked your eBay Account to Module are imported to M2E Pro.
Let's take a closer look at order processing via the Module: