...
| Info |
|---|
Find more details about eBay orders management in this article. |
From time to time, customers can reconsider their purchase and ask for a refund. With the Cancel/Refund eBay orders option enabled under eBay > Configuration > Accounts > Orders, you can process your cancelation and refund requests from your Magento.
...
Paid eBay orders are displayed as Shipped or Unshipped in the M2E Pro order grid (eBay > Sales). You can issue a full refund for such orders by creating a Credit Memo in the related Magento order. The order will be canceled and the status update will be submitted to Channel.
| Tip |
|---|
Please remember that when When you issue a refund for the order on eBay, the Credit Memo is not created for the related Magento order automatically. You will need to do it manually in your Magento. |
...