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The rest of the shipping data, such as carrier name, tracking number, etc. is usually updated either via Magento or directly on eBay. In both cases, the primary task of M2E Pro is to get ahold of these updates and synchronize the relevant order details between eBay and Magento.
Managing shipments in Magento
As a rule, when the order is paid, invoiced, and ready to be dispatched, a Shipment is created in Magento. The Magento order status will be marked as Complete accordingly.
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If you are using an external tool to supply shipping or tracking data for the Magento order, make sure that your tool is subscribed to the following Magento events:
Otherwise, M2E Pro will not be able to detect shipment changes in Magento and pass them on to the Channel order in a proper way. |
Configuring shipping methods
When managing shipments via Magento, you should check that M2E Pro Shipping is enabled in the list of shipping methods for the Store View where an order is being imported.
To do that, navigate to Stores > Configuration > Sales > Shipping Methods > M2E Pro Shipping tab:
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Updating shipping information manually
The process of updating shipping and tracking information on eBay via M2E Pro is fully automated. But in case you face issues with automatic updates, you can rely on manual actions as well.
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Check out a detailed article on how to submit several tracking numbers per one order to eBay. |
Setting up Shipping Carrier names
When submitting tracking information to eBay, M2E Pro takes the carrier title from Carrier Code configurations in Magento. Find them under the following path:
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According to eBay API documentation, there are no restrictions on the Shipping Carrier title for Austria, Poland, or UK marketplaces. However, for all other eBay sites, only the following characters are allowed: letters (a-z, A-Z), numbers (0-9), space, and dash (-).
Managing shipments on eBay
When the shipping and tracking data becomes available on eBay, M2E Pro imports it and triggers Magento to create a Shipment for the corresponding order automatically. In case of the successful shipment creation, the order status in Magento will be updated to Complete (aka Shipped).
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