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All qualified sellers have two options to offer Guaranteed Delivery:
handling time option;
door-to-door option.
A short overview of each of them can be found below.
Handling time option
There are several qualifiers you should be compliant with to get an eBay Guaranteed Delivery label on your Items:
1. Guarantee the same-day or 1-day handling time.
Specify the required handling timeframes under eBay > Configuration > Policies > Shipping Policy > Domestic Shipping:
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2. Define the same-day handling cutoffs.
3. Ship using eligible carrier services for the handling time guarantee.
4. Add postal code to Item location. You can do it under eBay > Configuration > Policies > Shipping Policy > Location:
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The Guaranteed Delivery program will be activated for the eligible Items automatically. eBay will handle the customers' claims of late delivery as long as the seller meets the handling-time commitments.
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If you have multi-location warehouses, you may opt into the Door-to-door guarantee. In this case, you are responsible for an Item delivery by a guaranteed date, as well as for refunds and return labels if an Item arrives late. eBay accompanies the customers' service.
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To opt into the Door-to-door guarantee, please navigate to Account Settings > Site Preferences > eBay Guaranteed Delivery Setting in your eBay seller account. Click Show, then Edit. In the opened pop-up, click Learn More, select the Door-To-Door Guarantee option, and click Count Me In. |
There are several qualifiers you should be compliant with to get an eBay Guaranteed Delivery label on your Items:
1. Use eBay Shipping Rate Tables for all Guaranteed Delivery Items.
How to download eBay Shipping Rate Tables to M2E Pro?
Please proceed with the following steps:
Navigate to eBay > Configuration > Policies > Shipping Policy > Domestic Shipping.
Select Flat: same cost to all Buyers option, then click Download Rate Tables.
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To download the Shipping Rate Tables, you should grant M2E Pro access to your eBay data. If you consent, click Confirm in the opened pop-up. You will be redirected to M2E Pro eBay Account page.
Under the Access Details section, click Get Token.
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You will be redirected to eBay site. Sign in to your eBay Account and confirm you agree to share your eBay data with M2E Pro.
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You will return to M2E Pro. Once the authorization token is activated, save Account configurations to apply changes.
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Items
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2. Ship using the eligible carriers for the door-to-door guarantee.
Once all requirements are met, the Guaranteed Delivery program will be activated for Items automatically.
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Performance requirements for sellers offering the Door-to-door option are next:
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