What’s new
Following recent changes on Amazon, we’ve improved the buyer-initiated order cancellation process in M2E Pro.
Read on for detailed information, or watch this video with an overview of our new version release.
Amazon Integration
Process buyer-requested order cancellations more effectively
Amazon has announced changes in the way sellers will handle buyer-initiated order cancellations for unshipped seller-fulfilled orders.
To ensure that you are aware of the order cancellation requested by the buyer, M2E Pro will display this information in the Status column of the orders grid (Amazon > Sales):
On the Order Details page, you will see a corresponding note along with the cancellation reason (if it was specified by the buyer):
You may cancel such orders by creating a Credit Memo. M2E Pro will submit the information from the Credit Memo to Amazon. The order status will be updated accordingly, with the cancellation reason indicated as Buyer Canceled.
Want to upgrade? Select the most convenient upgrade method.
Technical changelog
Common: [Fixed] End Date expiration for Special Price was not detected and Product Price value wasn't submitted during the Revise action [#3435]
Common: [Improved] Some UI text updates [#3511]
eBay: [Added] Sold Qty column in the M2E Pro Listing grid [#3264]
Amazon: [Fixed] Unable to update the shipping status on Amazon without carrier and tracking number data [#3595]
Amazon: [Fixed] Undefined offset: 0 in Magento/Product/Rule/Condition/Product.php on line 101 when trying to use the Advanced Filter at the step of adding Magento Products to Listing [#3537]
Amazon: [Improved] Changes in the buyer-initiated order cancelation process [#3472]
Walmart: [Fixed] Error “Item (Ess\M2ePro\Model\Walmart\Listing\Product\Action\Processing) with the same ID already exists” [#1201]
Walmart: [Fixed] Unable to save Manual Variational Attributes/Options matches [#2931]