M2E allows you to receive feedback and respond to it manually or automatically.
Feedback The feedback list you can find be found by navigating to Sell on eBay > Configuration > Account > Feedback.
Seller Responses
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You can choose if you want to respond to all receiving feedback or for positive only and how you would like the system to send response messages: randomly or in a cycle.
Auto Response – allows choosing different modes of sending feedback, or disables it at all.
- Cycle Mode – the system sends response templates in a cycle.
- Random Mode – the system randomly chooses one of the response template and sends it out.
Send to – choose if you want to respond to all
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feedback or positive only:
- All – auto-responses will be sent to all buyers' feedback.
- Positive – auto-responses will be only sent to positive buyers' feedback.
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| Auto The auto-response feature only works for feedback not older than 5 days. |
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To allow sending auto-response to your buyers you must have at least one feedback message (response template).
To add Response Template:
- Press the Add Template button.
- In appeared text-field enter feedback text.
- Press the Save button.
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- A new template will be added to
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- the template table.
- Press Cancel if you want to cancel adding.
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To edit Response Template:
- Click Edit on it.
- Edit template text in appeared text-field.
- Press
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- Save
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- .
Template
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- changes will be saved.
- Press Cancel if you want to cancel editing.
To delete Response Template:
- Click Delete
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- in the table line;
- Press 'Yes' in
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- the 'Are you sure?' pop-up.
The template will be deleted. - Press 'No' in the pop-up question 'Are you sure?' if you want to cancel deleting.
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