Feedback

M2E allows you to receive feedback and respond to it manually or automatically. The feedback list can be found by navigating to eBay > Configuration > Account > Feedback.

Seller Responses

You can choose if you want to respond to all receiving feedback or for positive only and how you would like the system to send response messages: randomly or in a cycle.

Auto Response – allows choosing different modes of sending feedback, or disables it at all.

• Cycle Mode – the system sends response templates in a cycle.
• Random Mode – the system randomly chooses one of the response template and sends it out.

Send to – choose if you want to respond to all feedback or positive only:

• All – auto-responses will be sent to all buyers' feedback.
• Positive – auto-responses will be only sent to positive buyers' feedback.

To allow sending auto-response to your buyers you must have at least one feedback message (response template).

To add Response Template:

1. Press the Add Template button.
2. In appeared text-field enter feedback text.
3. Press the Save button.
   A new template will be added to the template table.
4. Press Cancel if you want to cancel adding.

To edit Response Template:

1. Click Edit on it.
2. Edit template text in appeared text-field.
3. Press Save.
   Template changes will be saved.
4. Press Cancel if you want to cancel editing.

To delete Response Template:

1. Click Delete in the table line;
2. Press 'Yes' in the 'Are you sure?' pop-up.
   The template will be deleted.
3. Press 'No' in the pop-up question 'Are you sure?' if you want to cancel deleting.