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Orders

Owned by Former user (Deleted)
Last updated: Mar 15, 2023 by Hanna Kotliar (Unlicensed)
8 min read

Order Synchronization is the primary task of M2E Pro. It cannot be disabled. Yet, you can switch off Magento Order creation if you do not want to associate your Channel Sales with Magento.

Product is Listed By M2E Pro

  • Create Order in Magento - specify whether Magento Order has to be created after the Item listed by M2E Pro is purchased on the Channel.

  • Store View Source -  select the Store View under which Magento Order should be created. You can use the Store View from the related M2E Pro Listing or select the required Store View manually.

M2E Pro will initiate an automatic retry to create a Magento Order if the initial attempt failed. There will be three recurring attempts launched at regular time intervals.

M2E Pro may try to create Magento Order again if the corresponding Channel Order is updated with some changes.

The mechanism of automatic retries does not cause double Orders created in Magento for the same Channel Sales imported through M2E Pro.

Product is Listed By Any Other Software

  • Create Order in Magento - specify whether Magento Order has to be created after the Item listed by a 3rd party software is purchased on the Channel.

  • Store View - select the Store View under which Magento Order should be created.

  • Product Not Found - specify which action should be performed if the purchased item does not exist in Magento Catalog with the same SKU:

- Do Not Create an Order - Magento Order will not be created;

- Create Product and Order - Magento Product and Order will be created based on Amazon Order.

  • Product Tax Class - Tax Class which will be used for Products created by M2E Pro.

FBA Orders Settings

  • Create Order in Magento - enable to create Magento Order for the imported FBA Order.

  • Create in separate Store View - specify whether Magento Orders for corresponding Amazon FBA Orders have to be created in a separate Store View.

  • Store View - select the Store View where M2E Pro should create Magento Orders for Amazon FBA Orders.

  • Manage Stock - specify whether Magento stock should be reduced appropriately after Magento Order for FBA Order is created.

Shipping information

  • Import Ship by date to Magento order – decide whether Ship By Date info must be imported to the Magento orders.

  • Update order as Shipped without Tracking Info – decide whether M2E Pro should mark Amazon orders without the tracking info as Shipped.

  • Override invalid Region/State required value - set to Yes to automatically replace the invalid Region/State value with an alternative one for the specified country.

Magento Order Number

  • Source - specify the way in which Magento Order number should be generated:

- Magento - Magento Order number will be generated based on your Magento Settings;

- Amazon - Magento Order number will be similar to the Amazon Order number.

  • Use Prefix - allows you to add a certain prefix to Magento/Amazon Order number.

The Prefix option can be enabled if you want the Magento Order number to contain a special mark that will allow you to divide the orders by accounts, marketplaces, etc.

If you add the prefix General, it will be applied to all orders along with the type makers.

For example, you have an order with the number 141-4423723-6495633. You set the General prefix for all Amazon orders amz. It means the order number will be shown as amz141-4423723-6495633. If you also set prefixes for order types, they will also be added to the number e.g.amzfba141-4423723-6495633 or amzb2b141-4423723-6495633.

  • Use as Your Seller Order ID - allows attaching your Magento Order number to Amazon Order details. After Magento Order is created, its number will be submitted to the Channel Order as Your Seller Order ID.

Quantity Reservation

Quantity reservation feature allows holding the Product stock until Magento Order is created or the reservation period expires. The details can be found here.

Specify how long the Item Quantity should be set aside the stock: from 1 to 14 days.

The reserved Item quantity will be released prior to creating Magento Order or canceled after the reservation term is expired.

Refund & Cancellation

  • Cancellation & Refund if Credit Memo is Created - enable to run the automatic cancellation of Amazon Order or automatic refund of Items associated with Amazon Order when the Credit Memo is created for related Magento Order.

Customer Settings

Specify how M2E Pro should manage Magento Customers during Magento Order creation.

  • Customer – select the Customer for which Magento Order will be created:

- Guest Account – the system does not require a new customer account to be created. The default guest account will be used instead.

- Predefined Customer – the system uses the predefined customer.

- Create New – a new customer will be created in Magento.

Billing Address Usage – select the appropriate option of how to handle the billing address for the imported Customer:

  • Always - the shipping address is always used as the billing address.

  • Buyer & Recipient have the same name - the shipping address is used as the billing address only when Buyer's name and Recipient's name are the same. Otherwise, billing address fields will be empty and this message will appear in the city field: "Amazon does not supply complete billing Buyer information".

Order Tax Settings

Select which Tax settings should be applied to Magento Order:

Tax Source

  • Amazon - the related Amazon Tax settings will be used.

  • Magento - the related Magento Tax settings will be used.

  • Amazon & Magento - Amazon Tax settings will be used if specified. Otherwise, Magento Tax settings will be applied.

  • None - neither Amazon nor Magento Tax settings will be used.

Exclude tax collected by Amazon (the US only)

Specify if tax collected by Amazon should be excluded from orders. 

By choosing Yes, you can select US states for which tax in Magento orders has to be excluded.

Click Select states to see the states that are pre-selected (based on Amazon data as of 23.09.2020):

As the number of US states eligible for order tax processing may change, here you can select the states for future use.

Exclude UK VAT collected by Amazon

It allows sellers not to include VAT in orders with UK shipments.

  • None – the VAT won't be excluded and will be displayed in all orders.

  • All orders with UK shipments – M2E Pro will exclude VAT from all orders with UK shipments.

  • Orders under 135GBP price – M2E Pro will exclude VAT from orders with a total amount under 135 GBP.

Exclude EEA VAT collected by Amazon

This option allows you not to include VAT in orders with EEA shipment.

If enabled, you can select EEA countries for which VAT has to be excluded.

Order Status Mapping

Set the correspondence between Amazon and Magento order statuses. The status of your Magento order will be updated based on these settings.

You can either use the default order statuses or customize them according to your needs.

If you choose the default option, the Magento order will have a predefined status whenever the order is unshipped/partially, or fully shipped on Amazon. For example, once the order is “Shipped” on Amazon, its status in Magento will change to “Complete”.

In case you do not want the order statuses on Amazon and Magento to be fully consistent for some reason, set custom order status mapping. Depending on the status of your Amazon order, you can match it manually to any of the available Magento order statuses from the drop-down menu.