Important: This is a legacy version of the documentation. Please visit the current documentation page.

Logs and Events

Owned by Former user (Deleted)
Last updated: Oct 12, 2022 by Hanna Kotliar (Unlicensed)
4 min read

General

Activity logs allow you to keep track of the events and actions related to M2E Pro Listings, Order management, synchronization running, and to troubleshoot the issues if any occur.

You can access the logs by navigating to eBay > Logs&Events. Please switch between the tabs to check the relevant records. Each log record shows the date/time when the action/event occurred, action/event description, which Listing and Product was impacted by the action/event, whether the action/event was run automatically or manually, etc.

You may see the following types of notification messages:

  • Info - informs about the action that occurred.

  • Success - confirms that the action was completed successfully.

  • Warning - alerts about possible/encountered problems during an action. Warnings do not prevent the action from being completed.

  • Error - alerts about problems that occurred during the action. Errors prevent the action from being completed.

Let's take a closer look at the activity logs.

M2E Pro Listing logs

M2E Pro Listing log keeps the records of what changed in product data, the success of run actions, updating of Magento Product and eBay Item statuses, warnings/errors returned by eBay API, etc.

You can review the records related to a certain action. For example, to see what changes were made to the products via M2E Pro, you need to select Revise Item on Channel. The Item updates made directly on the Channel can be listed by selecting External Change.

In the Listing column, click on the Product`s name to be redirected to the Listing filtered by this precise Item. This way you can quickly view and manage Item details.

External Change filter option shows product changes made directly in your eBay Seller Center. The Extension does not initiate these changes. It only records them to product logs.

Use the Filter and Sort functionality at the top of the grid to make your search reasonable.

Order logs

The order log lets you keep track of Magento orders, shipments, or invoices created for the corresponding eBay orders.

Log filters

Within the Listing and Order log tab, there is a checkbox “Only messages with unique Product ID/Order ID” respectively. It allows you to filter the Listing and Order logs by unique Order/Product ID and description.

If the filter box is checked, the message with the same contents for the same Order/Product ID will be shown once. The number next to the message indicates how many times this type of message appears for your product/order. In this case, the date of the most recent message is displayed as the creation date.

Uncheck the box if you want to see the entire list of Order or Listing logs.

Synchronization logs

Synchronization logs warn you about issues that occurred during M2E Pro Listing, Order, Marketplaces synchronization.

Also, in the grid, you will see logs about System Errors and Fatal exception errors if any occur.

Click More to see the full error description.