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Viewing Order Details

Owned by Former user (Deleted)
Last updated: Jul 21, 2023 by Kateryna Cherkes
5 min read

eBay Order Details

If you click on the eBay Order number in a grid, you will be able to view the details of this order.

On the eBay Order Details page, you can review information about a buyer, purchased items, their price and quantity, payment and shipment details, tax collected by eBay, etc.

For orders received from the Italian eBay site, you can additionally see Buyer Tax ID information. Also, for such orders, the Cash on Delivery Cost is displayed if the Cash on Delivery payment method is used.

In the Payment Information section of eBay orders, you will see a Final Fee value displayed:

Initially, M2E Pro displays an approximate final fee value in eBay orders. To get the precise fee value, you need to actualize this data. For that, complete a few quick steps:

1. Click on the Actualize button in the eBay Final Fee line.

2. Grant M2E Pro access to your eBay data if you haven’t done this before. To consent, click Confirm in the pop-up. You will be redirected to the Account configurations page.

3. Under the Access Details section, click Get Token.

4. You will be redirected to the eBay site. Sign in to your eBay Account and confirm you agree to share your eBay data with M2E Pro.

5. Once the eBay token is obtained, you will return to M2E Pro. To apply changes, make sure to save your Account configurations.

After that, M2E Pro will actualize the final fee data and display the precise value instead of the approximate one in the order.

 

If you have several eBay accounts, you will need to activate the authorization token for each account separately.

Click Mark as Paid to the top right of the eBay Order Details page to confirm that you have received payment for an order:

The Order Currency will be set automatically based on the eBay site where the product was listed, as determined in the general settings used for the M2E Pro Listing.

If applicable, a clickable transaction number section that will take you to payment details will appear in the External Transactions section.

Channel Order made for certain types of electronic devices includes the total value of charged Waste Recycling Fee from all ordered Items.

Under the Transaction Item(s) section, you can perform linking/unlinking of the eBay Item to the related Magento Product. 

Under the Order Log section, you can track all the actions related to this order:

Via the Custom Notes tool, you can add comments to the imported eBay orders. Click Add Note to leave a comment. Using the Actions menu, edit or delete your notes as necessary:

M2E Pro will transfer all your notes to the corresponding Magento order and keep them updated in accordance with your edits.

If a buyer has left a message during checkout, it will be imported with an eBay order:

Magento Order Details

If you click on a Magento Order number in a grid, you will be able to view details of a Magento Order created for the selected eBay Order.

On the Magento Order Details page, you can review information about the buyer, billing and shipping addresses, payment, shipping and handling details, purchased items, their price and quantity, comments history, and orders total.

Under the Comments History section, you can check all notes left for an order. For example, if a buyer has left a message during checkout, it will be imported with an eBay order and listed in the corresponding Magento order as follows: