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Order Import

Owned by Former user (Deleted)
Last updated: Mar 15, 2023 by Hanna Kotliar (Unlicensed)
7 min read

Order Synchronization is the primary task of M2E Pro. It cannot be disabled. Yet, you can switch off Magento Order creation if you do not want to associate your Channel Sales with Magento.

Product Is Listed By M2E Pro

  • Create Order in Magento - specify whether Magento Order has to be created after the Item listed by M2E Pro is purchased on the Channel.

  • Store View Source -  select the Store View under which Magento Order should be created. You can use the Store View from the related M2E Pro Listing or select the required Store View manually.

M2E Pro will initiate an automatic retry to create a Magento Order if the initial attempt failed. There will be three recurring attempts launched at regular time intervals.

M2E Pro may try to create Magento Order again if the corresponding Channel Order is updated with some changes.

Note: the mechanism of automatic retries does not cause double Orders created in Magento for the same Channel Sales imported through M2E Pro.

Product Is Listed By Any Other Software

  • Create Order in Magento - specify whether Magento Order has to be created after the Item listed by a 3rd party software is purchased on the Channel.

  • Store View - select the Store View under which Magento Order should be created.

  • Product Not Found - choose what should happen if there is a Channel item that doesn’t exist in your Magento Catalog:

- Do Not Create an Order - Magento Order won’t be created for this Channel item.

- Create Product and Order - both Magento Product and Order will be created for this Channel item.

  • Product Tax Class - Tax Class that will be used for Products created by M2E Pro.

Magento Order Number

  • Source - specify the way in which the Magento Order number should be generated:

- Magento - Magento Order number will be generated based on your Magento Settings;

- eBay - Magento Order number will be similar to the eBay Order number.

  • General Prefix - allows you to add a certain prefix to the Magento Order number.

  • Use Marketplace ID as a prefix - allows you to automatically mark orders with Marketplace IDs.

Shipping information

  • Import Ship by date to Magento order - decide whether ‘Ship By Date’ info must be imported to the Magento orders.

  • Override invalid Region/State required value - set to Yes to automatically replace the invalid Region/State value with an alternative one for the specified country.

Customer Settings

Specify how M2E Pro should manage Magento Customers during Magento Order creation.

  • Customer – select the Customer for which Magento Order will be created:

- Guest Account – the system does not require a new customer account to be created. The default guest account will be used instead.

- Predefined Customer – the system uses the predefined customer.

- Create New – a new customer will be created in Magento.

  • Associate to Website – select to which website the customer should be associated.

  • Customer Group – select which customer group the customer should be assigned.

  • Send Emails When The Following Is Created – allows notifying the customer when Magento Order and/or Invoice are created.

Billing Address Usage – select the appropriate option of how to handle the billing address for the imported Customer:

  • Always - the shipping address is always used as the billing address.

  • Buyer & Recipient have the same name - the shipping address is used as the billing address only when Buyer's name and Recipient's name are the same. Otherwise, billing address fields will be empty and this message will appear in the city field: "eBay does not supply complete billing Buyer information".

Order Creation Rules

You can automatically create Magento orders based on two eBay order statuses - when checkout is completed and the payment is received.

  • Checkout Is Completed – use the option to create a Magento order after a buyer completes checkout on eBay.

  • Payment Is Received – use the option to create a Magento order only after a buyer completes checkout and makes a payment on eBay.

Reserve QTY

Quantity reservation feature allows holding the Product stock until Magento Order is created or the reservation period expires. The details can be found here. 

 Please specify how long the Item Quantity should be set aside the stock: from 1 to 14 days.

The reserved Item quantity will be released prior to creating Magento Order or canceled after the reservation term is expired.

Refund & Cancellation

Set this option to Yes if you would like to cancel or refund eBay orders via M2E Pro and get their statuses automatically updated on the Channel. 

Order Tax Settings

Select which Tax settings should be applied to Magento Order:

  • eBay - the related eBay Tax settings will be used.

  • Magento - the related Magento Tax settings will be used.

  • eBay & Magento - eBay Tax settings will be used if specified. Otherwise, Magento Tax settings will be applied.

  • None - neither eBay nor Magento Tax settings will be used.

Order Status Mapping

Set the correspondence between eBay and Magento order statuses. The status of your Magento order will be updated based on these settings.

You can either use the default order statuses or customize them according to your needs.

If you choose the default option, the Magento order will have a predefined status whenever checkout/payment/shipping is completed on eBay. For example, once the order is “Shipped” on eBay, its status in Magento will change to “Complete”.

In case you do not want the order statuses on eBay and Magento to be fully consistent for some reason, set custom order status mapping. Depending on the status of your eBay order, you can match it manually to any of the available Magento order statuses from the drop-down menu.