Important: This is a legacy version of the documentation. Please visit the current documentation page.


Buyers are more comfortable shopping from sellers who offer Returns Policies, even though most buyers will never return an Item. Items with a clear Returns Policy typically sell better than items that don't have one.

When listing a new Item via M2E Pro, you can submit your Return Policy details to eBay site.

Return Policy options vary depending on the eBay site. You may need to provide several additional details for the Return Policy on eBay GE, AT, FR, IT, ES.

In M2E Pro, you can set up return options for both International and Domestic sales. 

Set up domestic and international returns

You can set up return details such as the period when an item must be returned or who is going to pay for the shipping. For example, you may offer a free domestic return, whereas your international buyers will need to pay for returns they make.

Free Domestic returns, paid International returns

Make sure you meet your legal obligations when entering return details.