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Sales&Orders

Owned by m2e_employee (Unlicensed)
Last updated: Jul 13, 2023 by Kateryna Cherkes
4 min read

M2E Pro provides full order lifecycle management: automatic order import, tracking number synchronization, order cancelation or refund, and order status update. Let's take a closer look at order processing via the Module.

Viewing order details

The imported Channel orders can be found under Walmart > Sales > Orders. The order overview page shows the information about a buyer, purchased items, the total, current order status, Walmart order ID, and an ID of the corresponding order in Magento, etc.

You can access order settings directly from the Orders grid. For that, click on the Order Settings button on top of the grid.

If you have several Walmart accounts connected, select the needed one from the drop-down menu. This will open a new window where you can manage and customize your order settings.

M2E Pro can redirect you to the corresponding Magento Product if you click on the item's SKU in the Orders grid. This is possible only if the ordered item is linked to a Magento Product.

Filter out your Channel sales by an account name or marketplace. Also, you can filter to show Orders that do not have corresponding Magento orders created.

Or filter and sort Walmart Orders by the Sale Date or Ship by Date values, specifying From and To dates:

Then manage the orders in bulk using the Actions menu:

By clicking the Walmart Purchase Order # link, you will be redirected to the Order Details page in M2E Pro.

Open the Walmart order details to review information about a buyer, purchased items and their price and quantity, payment and shipment details, etc. Under the Order Log section, you can track all the actions related to this order during its lifecycle.

After an automatic Magento order creation is enabled in your Account configuration: Walmart > Configuration > Accounts > selected Account > Orders, M2E Pro will automatically acknowledge your Walmart orders and create the relevant Magento orders.

Magento order created by M2E Pro is similar to those you have in your Magento web store. All the information and functionality stay the same.

To review Magento order details, click the Magento order number link in the Order grid or inside a corresponding Walmart order. On the Magento order page, you can see your buyer information, billing and shipping address, Walmart Order ID, etc.

Processing orders

You can manage the orders created by the Module using a standard Magento functionality. M2E Pro will automatically submit the changes to the Walmart website and update a corresponding Walmart order status accordingly. You may use Magento Credit Memo to cancel or refund a corresponding Walmart order or individual items in an order.

In the Order grid, you may see the following order statuses:

  • Created - Walmart order is just imported to M2E Pro and not yet acknowledged.

  • Unshipped - Walmart order is already acknowledged and not yet shipped.

  • Partially Shipped - only part of an order is shipped, the rest is either not shipped yet or canceled. For example, a customer ordered 2 items but requested one to be canceled. Shipment must be created for one item and a Credit Memo for the other one.

  • Shipped - a Shipment is created for a corresponding Magento order or Walmart order is marked as Shipped directly on the Channel.

  • Canceled - Walmart order is canceled.